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Table of Contents
Product Information and Safety
Are Safe Thaw and Safe Paw the same product?
No, Safe Thaw and Safe Paw are not the same product. While both are chloride-free, non-corrosive, and safe for pets and the environment, they serve different purposes:
Safe Paw is primarily designed for residential use, focusing on pet safety and protecting delicate surfaces.
Safe Thaw is an industrial-strength solution intended for commercial properties and heavy-duty applications, safe for equipment, machinery, and larger-scale use.
Both products offer superior ice-melting performance, but their formulations are tailored for different needs.
What’s the difference between Safe Paw and Safe Thaw, and can they be used on a Trex deck?
Difference Between Safe Paw and Safe Thaw:
Safe Paw is a pet-safe ice melt designed for residential use, focusing on safety for pets, children, and delicate surfaces.
Safe Thaw is an industrial-strength solution for commercial properties, offering heavy-duty performance while remaining non-corrosive and safe for equipment and surfaces.
Trex Deck Compatibility: Both Safe Paw and Safe Thaw are safe to use on Trex decks. They won’t cause damage, discoloration, or corrosion, making them ideal for protecting your composite decking while effectively melting ice.
What are the exact ingredients in Safe Paw?
Safe Paw’s proprietary formula contains a blend of modified carbonyldiamide, special glycols, and traction agents. These ingredients work together to provide a non-toxic, salt-free, and pet-safe ice-melting solution. While we can’t disclose the full proprietary formula in detail, rest assured that it’s engineered for maximum safety and effectiveness on surfaces, around pets, and in the environment.
What are the ingredients in Safe Thaw?
Safe Thaw’s formula includes a proprietary blend of modified carbonyldiamide, special glycols, and traction agents. These ingredients are specifically designed to provide safe and effective ice melting without the harmful effects of traditional salt-based products. While we can’t disclose the full formula, rest assured it’s non-toxic, chloride-free, and safe for pets, children, and the environment. We appreciate your diligence and welcome further questions!
Should all the blue pellets of Safe Paw melt, or is it normal for some to stay whole?
Safe Paw’s proprietary formula contains a blend of modified carbonyldiamide, special glycols, and traction agents. These ingredients work together to provide a non-toxic, salt-free, and pet-safe ice-melting solution. While we can’t disclose the full proprietary formula in detail, rest assured that it’s engineered for maximum safety and effectiveness on surfaces, around pets, and in the environment.
Why didn’t Safe Paw melt the ice after I applied it, even after multiple applications?
Thank you for your question. Safe Paw is effective in temperatures as low as -2°F, but its performance may vary depending on the thickness of the ice and weather conditions. For thicker ice, it may take longer to break down, especially if it’s in shaded or compacted areas. Applying too much at once can sometimes reduce effectiveness, as the pellets need space to spread and interact with the ice.
We recommend breaking up thick ice first, then applying a moderate, even layer of Safe Paw. If you need further assistance, feel free to reach out to our team info@gaiausa.com!
Can Safe Paw or Safe Thaw be dissolved into a liquid for spraying on outdoor dog kennel runs?
Thank you for your question. Safe Thaw is not designed to be dissolved into a liquid form for spraying. Its effectiveness comes from its time-release pellets that work gradually to melt ice. Turning it into a liquid may reduce its performance and safety.
Safe Paw Ice Melt
Safe Paw Ice Melter 8 lbs Jug
Dog/Child/Pet Safe 100% Salt and Chloride Free with Traction Agent, Non-Toxic, Fast Acting, Lasts 3X Longer
Safe Paw Ice Melter 35 lbs Pail
Dog/Child/Pet Safe 100% Salt and Chloride Free with Traction Agent, Non-Toxic, Fast Acting, Lasts 3X Longer
Safe Paw Ice Melter 22 lbs Flexipail
Dog/Child/Pet Safe 100% Salt and Chloride Free with Traction Agent, Non-Toxic, Fast Acting, Lasts 3X Longer
Surface Compatibility
Is Safe Thaw safe for newly poured PT (Pressure-Treated) decks?
Yes, Safe Thaw is generally safe for most decking materials, including pressure-treated (PT) decks. However, for newly installed PT decks, it’s crucial to allow sufficient curing time before applying any product. Typically, pressure-treated wood takes a few months to dry and cure fully. Once cured, Safe Thaw can be used without causing damage or corrosion. If you’re unsure, start with a small test area to ensure compatibility.
Is Safe Thaw safe for metal roofs and gutters?
Yes, Safe Thaw is safe for use on metal roofs and gutters. Its non-corrosive, salt-free formula won’t damage metal surfaces, making it a reliable option for protecting your roof and gutters from ice buildup. Unlike traditional ice melters, Safe Thaw won’t cause rust or corrosion, even with repeated use. Rest assured, it’s designed to offer effective ice melting while keeping your surfaces intact and damage-free.
Is Safe Thaw safe to use on composite decking?
Yes, Safe Thaw is safe for composite decking. Its non-corrosive, salt-free formula won’t harm composite materials or cause discoloration or surface damage. Unlike traditional ice melters, Safe Thaw is specifically designed to protect your deck while effectively melting ice, making it an ideal solution for keeping composite surfaces safe and slip-free during winter.
Is Safe Thaw safe to use on roofing shingles?
Yes, Safe Thaw is safe for roofing shingles. Its non-corrosive, chloride-free formula won’t damage shingles or cause deterioration like traditional salt-based ice melts. However, it’s best used for spot treatment to avoid unnecessary buildup. Apply carefully to areas prone to ice dams or heavy ice accumulation. For ongoing protection, monitor and reapply as needed.
Is Safe Paw safe for sealed pavers, and should I wait a year before using it on newly sealed surfaces?
Yes, Safe Paw is safe for sealed pavers and won’t damage your sealant when used as directed. The recommendation to wait a year applies primarily to newly poured concrete, which needs time to cure fully. For sealed surfaces, you don’t have to wait an entire year, but it’s essential to ensure the sealant has had enough time to cure properly—usually around 30-60 days, depending on the product used. Once cured, Safe Paw can be applied without worry. Always test on a small area if you’re unsure.
Can I use Safe Thaw or Traction Magic on 3-month-old concrete? Do you offer 43 lb bags?
Safe Thaw is not recommended for concrete less than 12 months old, as newly poured concrete needs time to fully cure. Using any ice melt on uncured concrete may increase the risk of damage.
However, Traction Magic and Walk On Ice is a non-staining traction agent that provides instant grip without harming surfaces. Any residue can be easily cleaned off with a pressure washer, making it a great alternative for new concrete.
For wholesale pricing and shipping details, visit https://safepaw.com/how-to-buy-commercial// , and our team will assist you. We look forward to helping you!
Will Safe Thaw affect floor adhesion when using mastic or glue on a concrete slab?
Safe Thaw is a non-corrosive, residue-free ice melt, but it’s important to clean the surface thoroughly after use, especially if you plan to install flooring with mastic or glue. Any residual moisture or debris could impact adhesion. We recommend washing and drying the slab before applying adhesives to ensure a clean bonding surface.
For detailed technical data, please reach out to our team, and we’ll be happy to assist further.
Which product is best for an old brick path that won’t cause damage?
Safe Paw is the best choice for your old brick path. It’s a non-corrosive, salt-free ice melt that’s safe for delicate surfaces like aged brick. Unlike traditional ice melters, Safe Paw won’t cause cracking or spalling, ensuring your path remains intact and protected. Plus, it’s effective in extreme cold and safe for pets and the environment. Apply it as needed, and your brick path will stay ice-free without the risk of damage.
What ice melt is safe for brick steps and an asphalt driveway in a snowy climate like Wisconsin?
Safe Paw is the perfect solution for your brick steps and asphalt driveway. Its non-corrosive, chloride-free formula is safe for delicate surfaces like brick and won’t damage asphalt. Designed for extreme winter conditions, Safe Paw effectively melts ice while preventing refreezing without causing harm to your outdoor surfaces. It’s also pet-safe and environmentally friendly, making it ideal for heavy snow and ice events.
Which product is safe for a stamped and colored cement walkway without causing damage?
Safe Paw and Safe Thaw are both excellent choices for your stamped and colored cement walkway. Unlike traditional salt-based ice melts, these products are chloride-free and non-corrosive, ensuring they won’t cause spalling, discoloration, or surface damage. Safe Paw is ideal for residential use, while Safe Thaw offers industrial-strength performance. Both are safe to use once your concrete is fully cured (over 12 months old) and will keep your walkway protected and ice-free.
Is Safe Paw safe to use on a painted carbon steel stairway without causing corrosion?
Safe Paw and Safe Thaw are both excellent choices for your stamped and colored cement walkway. Unlike traditional salt-based ice melts, these products are chloride-free and non-corrosive, ensuring they won’t cause spalling, discoloration, or surface damage. Safe Paw is ideal for residential use, while Safe Thaw offers industrial-strength performance. Both are safe to use once your concrete is fully cured (over 12 months old) and will keep your walkway protected and ice-free.
Is Safe Thaw safe for a diamond plate steel staircase?
Yes, Safe Thaw is safe for use on steel surfaces, including diamond plate staircases. Its non-corrosive, chloride-free formula is designed to prevent ice buildup without causing rust or damage to metal surfaces. Unlike traditional salt-based ice melts, Safe Thaw won’t accelerate corrosion, making it a reliable choice for protecting your outdoor steel stairs during icy conditions. Apply as needed for optimal safety and protection.
Are your products safe to use on a TimberTech deck?
Yes, Safe Paw and Safe Thaw are safe for use on TimberTech composite decking. Both products are non-corrosive and chloride-free, ensuring they won’t damage or discolor your deck’s surface. Unlike traditional salt-based ice melts, they protect your decking from harsh chemicals while effectively melting ice. For added safety and traction, you can also use Walk on Ice, our natural traction agent.
Shipping, Ordering, and Payments
How can I purchase Safe Thaw directly for resale?
If you’re interested in becoming a distributor partner, we’d love to assist you! For bulk orders and distribution inquiries, fill out the form at https://safepaw.com/how-to-buy-commercial/, and our team will connect with you!
How can I purchase Safe Paw to sell and use in my dog business?
We’d love to help you incorporate Safe Paw into your dog business! For bulk inquiries fill out the form and we’ll get in touch https://safepaw.com/how-to-buy-commercial//
Can I place an order using a credit card and arrange pickup with my own freight carrier?
Yes! We accept Visa, MasterCard, Discover, and American Express for payments, with a 3% processing fee. Customers can arrange their own freight carrier after we provide the pickup location, dock hours, and order readiness details.
For bulk orders, fill out the form at https://safepaw.com/how-to-buy-commercial/, and we’ll get in touch to coordinate your order!
How can I set up a wholesale account and explore a partnership with Gaia Enterprises?
Thank you for your interest in our product line! We’re excited about the possibility of partnering with you. To set up a wholesale account and discuss potential collaboration, please fill out the form and we’ll get in touch https://safepaw.com/how-to-buy-commercial//. We look forward to exploring this opportunity with you!
How can I get your wholesale price list and terms for ordering?
We’d love to partner with you! To explore wholesale pricing and ordering details, simply fill out our inquiry form at https://safepaw.com/how-to-buy-commercial// . Our team will provide custom pricing, bulk order requirements, and shipping options tailored to your needs. Let’s get started!
Can your products be shipped outside the US to Nicaragua?
Yes, our products can be shipped internationally, including to Nicaragua. Fill out the form https://safepaw.com/how-to-buy-commercial/ or reach out at info@gaiausa.com
Do you ship to Belize, and what are your order requirements and payment options?
Yes! We ship to Belize and offer flexible order options based on your needs. We accept Visa, MasterCard, and other payment methods. Delivery time depends on order size and shipping method—our team will provide an estimate.
For bulk pricing and order details, fill out our form at https://safepaw.com/how-to-buy-commercial/ today!
Can I place a retail order for my store in Fiji using a credit card and arrange pickup with a freight forwarder?
Yes! We ship to Belize and offer flexible order options based on your needs. We accept Visa, MasterCard, and other payment methods. Delivery time depends on order size and shipping method—our team will provide an estimate.
For bulk pricing and order details, fill out our form at https://safepaw.com/how-to-buy-commercial/ today!
Can your products be shipped to Indonesia, and what payment methods do you accept?
Yes! We ship internationally, including to Indonesia and accept major credit cards, and other standard payment options. For pricing, shipping details, and bulk orders, fill out the form at https://safepaw.com/how-to-buy-commercial/, and we’ll assist you with the process!
What types of credit cards do you accept for payment?
We accept major credit cards, including Visa, MasterCard, American Express, and Discover. For further assistance with payment or placing an order, fill out the form at https://safepaw.com/how-to-buy-commercial/ and we’ll assist you with the process!
Do you accept US credit cards, and can I arrange a private pickup for my order?
Yes! We accept Visa, MasterCard, Discover, and American Express for payments, with a 3% processing fee. Customers can schedule a private pickup through their preferred shipping provider once we provide the pickup location, dock hours, and order readiness details.
For bulk orders, fill out the form at https://safepaw.com/how-to-buy-commercial/, and we’ll assist you with the process!
Product Availability and Returns
Is Safe Paw Ice Melter still available for purchase, and how can I get current pricing?
Yes, Safe Paw Ice Melter is still available for purchase. For bulk inquiries fill out the form and we’ll get in touch https://safepaw.com/how-to-buy-commercial//
Is Walk on Ice still available, or has it been discontinued?
Yes, Walk on Ice is still available! It has not been discontinued. Walk on Ice is our all-natural traction agent designed to provide instant grip on icy surfaces. If you’re having trouble accessing the website, try visiting walkonice.com again or reach out to our support team for assistance. We’re happy to help you get the product you need to stay safe on slippery surfaces! For inquiries, reach out to us at info@gaiausa.com
Do you still make Safe Thaw, and how can I buy it?
Yes, Safe Thaw is still available! It’s a non-corrosive, chloride-free ice melt designed for commercial and residential use, safe for concrete, equipment, and surrounding areas. You can purchase it through our authorized retailers or contact our sales team for direct purchasing options.
Our other products, such as Safe Paw, are also safe for concrete, provided it is at least 12 months old and fully cured. Both products are formulated to prevent damage caused by traditional salt-based ice melts.
How can I return a 5 lb bucket of Safe Paw Ice Melter without a label?
To process your return, please email info@gaiausa.com for the return address and instructions. Our team will guide you through the process to ensure a smooth return. We appreciate your diligence and are happy to assist!
How can I get a refund for an order that was never received?
We’re sorry to hear about the issue with your order! Since Safe Paw does not sell directly from our website, all refunds and order-related concerns must be handled by the retailer where you made the purchase (e.g., Amazon, Chewy, Home Depot, Petco).
Please contact the retailer’s customer support to request a refund. If you need assistance with a product-related issue, feel free to email us at info@gaiausa.com, and we’ll be happy to help!
I was promised a refund email for Safe Thaw, but I haven’t received it. What should I do?
We apologize for the inconvenience. If you were expecting a refund email and didn’t receive it, please check your spam or junk folder first. If it’s not there, it’s possible there was a technical issue or a typo in the email address provided. Kindly reach out to us at info@gaiausa.com.. Your satisfaction is important to us!
Order Status and Delivery
How can I get an update on the ETA for my orders?
For the latest order status and delivery timeline, please email info@gaiausa.com with your purchase order numbers for faster assistance. Our team will provide a prompt update on your shipment. Thank you for your patience!
What is the status of my Safe Paw order from Home Depot?
Since your order was placed through Home Depot, we recommend checking your order status in your Home Depot account or contacting their customer support team for the most up-to-date shipping information.
Safe Paw does not handle individual orders from Home Depot, so we do not have access to tracking or fulfillment details.
How can I get updated wholesaler information for ordering your product?
For the latest wholesale pricing and ordering details, visit https://safepaw.com/how-to-buy-commercial// . Our team will provide all necessary information and assist with any ordering issues. We’re here to help and look forward to working with you!
How can I get an update on PO# with an invalid tracking number?
If your UPS label has been created but the package hasn’t been scanned or received by UPS, it may still be in Home Depot’s processing queue. Since Safe Paw does not handle individual Home Depot orders, we recommend checking your order status in your Home Depot account or contacting Home Depot’s customer support team for an accurate shipping update.
My shipping label was created, but UPS hasn’t received my order yet. When will it ship?
If your tracking number appears invalid or is not recognized, please first check with the retailer or distributor where the order was placed. If this is a bulk or wholesale order placed directly with us, please email info@gaiausa.com with your PO details, and our team will verify the tracking information, investigate the issue, and provide an updated order status as soon as possible.
We’re happy to assist and ensure you receive the correct details!
My UPS tracking number shows the package hasn’t been given to UPS yet. When will it be delivered?
We understand your concern! Since Safe Paw does not handle order fulfillment directly, we recommend reaching out to the retailer where you placed your order (e.g., Amazon, Chewy, Home Depot, Petco) for the most accurate shipping updates.
If your UPS tracking number hasn’t been scanned yet, the package may still be in processing. Please check your order status through the retailer’s website or contact their customer support for further assistance.
If you have any product-related questions, feel free to email us at info@gaiausa.com, and we’ll be happy to help!
What should I do if my Safe Paw order from Home Depot was delayed, but I have already purchased it elsewhere?
We understand the frustration caused by delays. Since Safe Paw does not handle individual orders placed through Home Depot, we recommend reaching out directly to Home Depot’s customer service for assistance with refunds or returns.
If your order was canceled by Home Depot but later delivered, they will be able to confirm the refund process or provide return instructions.
Wholesale and Bulk Purchasing
How can I purchase Safe Thaw in bulk and view pricing?
Thank you for your interest in Safe Thaw! For bulk inquiries fill out the form and we’ll get in touch https://safepaw.com/how-to-buy-commercial//
How can I get your wholesale price list and ordering terms?
We appreciate your interest! To access our wholesale pricing and ordering terms, please fill out the form at https://safepaw.com/how-to-buy-commercial// . We look forward to collaborating with you!
What is your minimum order quantity, and do you accept US credit cards? Can I arrange pickup via a courier or freight forwarder?
Absolutely! We offer flexible ordering options based on product type and quantity requirements. The minimum order quantity varies depending on the product, so our team can provide specific details to match your needs. We also accept major US credit cards, including Visa and MasterCard, ensuring a smooth and secure transaction process.
If you prefer to arrange pickup via a courier or freight forwarder, we are happy to accommodate. Our team will assist in coordinating logistics to ensure a hassle-free experience. To explore wholesale pricing, bulk order details, and shipping arrangements, please fill out the inquiry form at https://safepaw.com/how-to-buy-commercial/, and we’ll get in touch with all the necessary information.
How can I get a price and delivery details for a tote of Safe Paw with lift gate service?
Thank you for your inquiry. For pricing and delivery details, including lift gate service, please reach out at info@gaiausa.com. For bulk inquiries fill out the form and we’ll get in touch https://safepaw.com/how-to-buy-commercial//
How can I get a quote for 100 units of Safe Paw FlexeCube with tailgate delivery?
For the latest pricing and shipping details on 100 units of 22.5 lb. FlexeCube Safe Paw, including tailgate delivery, reach out to our customer support team at info@gaiausa.com. To streamline your request and explore bulk purchasing options, fill out our inquiry form at https://safepaw.com/how-to-buy-commercial/ today!
Do you offer Safe Paw in 50 lb bags, and how can I make a bulk purchase?
Safe Paw is not available in 50 lb bags, but we offer other convenient sizes, including tubs and buckets. For bulk orders—such as 20 buckets or pallet quantities—visit https://safepaw.com/how-to-buy-commercial// to get a custom quote and shipping details. Our team is ready to assist with your bulk purchasing needs!
Business Inquiries and Partnerships
How can I find a distributor for Safe Paw in Massachusetts? Can I buy directly from you?
If you’re having trouble finding a Safe Paw distributor in Massachusetts, we can help locate the nearest one. For bulk or large orders, you can also purchase directly from us. Visit https://safepaw.com/how-to-buy-commercial// to explore wholesale options and get assistance with purchasing. We’re happy to help!
How can I speak with someone at Gaia about transportation and shipping?
For inquiries related to transportation and shipping, please fill out the form at https://safepaw.com/how-to-buy-commercial/ or email info@gaiausa.com, and we’ll assist you with the process! We’re happy to help and look forward to assisting you!
Are you interested in acquiring a list of American Pet Products Association (APPMA) 2022 attendees with emails?
We appreciate the offer, but at this time, we are not interested in acquiring the attendee list. Thank you for reaching out!
We appreciate the offer, but at this time, we are not interested in acquiring the attendee list. Thank you for reaching out!
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Technical and Safety Certifications
Can you provide the SDS and certifications for Safe Thaw?
Yes! The Safety Data Sheet (SDS) for Safe Thaw is available upon request. Please email info@gaiausa.com, and we’ll promptly send it to you.
Safe Thaw is non-corrosive and chloride-free, making it safe for most surfaces. However, it is not recommended for concrete less than 12 months old, as new concrete needs time to fully cure.
Does Safe Thaw have FDA approval for use in food manufacturing facilities?
Safe Thaw is a non-toxic, chloride-free ice melt designed for safety and effectiveness. While it is not FDA-approved for direct food contact, it is often used in industrial settings, including around food manufacturing facilities, due to its non-corrosive and environmentally friendly properties. Please reach out to our team for additional documentation or certifications that may help in your decision.
Product Application and Performance
Safe Paw doesn’t seem to work on large, solid clumps of ice. Any tips?
Safe Paw is designed to melt thin layers of ice and prevent refreezing. For large, solid clumps, we recommend breaking the ice into smaller pieces with an ice chisel or shovel before applying Safe Paw. This will help the product penetrate and work more effectively. After loosening the clumps, reapply Safe Paw for continuous melting and long-lasting protection.
What is the lowest temperature at which Safe Thaw remains effective?
Safe Thaw is effective at temperatures as low as -20°F (-29°C). It’s designed to provide reliable ice melting power even in extreme cold. Safe Thaw is an excellent choice because it’s non-corrosive and safe for bricks and other surfaces. Plus, while it’s pet-safe, it’s also a smart solution for protecting your outdoor spaces from harsh ice melters.
How long does Walk on Ice last after application?
Walk on Ice provides immediate traction and lasts as long as it remains on the surface. Its natural traction agents don’t dissolve like ice melt, so it can offer long-lasting grip until it is naturally worn away by foot traffic, sweeping, or weather conditions. For continuous traction, reapply as needed, especially after heavy snow or rain.
Will Safe Thaw cause rust on wrought iron?
No, Safe Thaw will not rust or corrode wrought iron. Its chloride-free and non-corrosive formula is specifically designed to protect metal surfaces from damage. Unlike traditional salt-based ice melts, Safe Thaw ensures that wrought iron remains rust-free while effectively melting ice and preventing hazardous conditions.
Miscellaneous
Are you interested in receiving a quote for janitorial and disinfection services?
We appreciate the offer, but at this time, we are not interested in acquiring the attendee list. Thank you for reaching out!
When will I receive my Home Depot order?
Since your order was placed through Home Depot, we recommend checking your order status by logging into your Home Depot account or contacting their customer support team for shipping updates.
Safe Paw does not process individual orders from Home Depot, so we do not have access to shipping timelines or delivery estimates. For the most accurate information, please reach out to Home Depot’s customer service directly.
How do I open the top of the 35 lb bucket of Safe Paw ice melt?
To open your 35 lb Safe Paw bucket, locate the pull tab or tear strip around the lid’s edge. Firmly pull the tab to break the seal and peel it away. Once the seal is removed, gently lift the lid. If the lid feels tight, use a flathead screwdriver or similar tool to carefully pry it open without damaging the rim. Be sure to reseal the lid securely after each use to keep the ice melt fresh and effective! For inquiries, reach out to us at info@gaiausa.com.